It’s the personal drive of our people that helps keep our business running at speed. If you take ownership of your development, we’ll help identify what’s important to you and set clear goals. Then, great performance will help you accelerate in exactly the right direction.Search Careers
HR Services supports all of the five brands and our other functions, enabling the business to be the best employer it can be. Our goal is to ensure that the Volkswagen Group remains a great place to work, building an outstanding employee experience that helps the business to attract, develop and retain talent. This means that we cover everything from Resourcing to Rewards, L&D to Operations, Employee Engagement and Internal Communications.Search Careers
Our Finance & Legal team is at the heart of our business, working with the brands and functions to ensure they meet their business goals through strong financial planning and management. Our legal experts have an in-depth knowledge of our business and our industry and act as partners and consultants to the business. Whether you are working in accounts payable/receivable, management accounting, tax & treasury, legal counsel, payroll or systems you can be assured of a fast pace and a role right in the middle of the action.Search Careers
There is nowhere in the business more fast-paced, challenging or varied than our IS department. Setting the technology strategy and roadmap for Volkswagen Group UK whilst creating innovative technological solutions, maintaining applications and optimising security. The team are experts in Volkswagen Group business processes and systems and are proficient at implementing vast change programmes. Daily responsibilities involve managing our global network of over 100 IT suppliers, providing support for over 21,000 users and ensuring that 25,000+ systems, applications and technical assets run reliably, perform well and meet the needs of the business and its customers both today and in the future.Search Careers
How we develop and support our Retail network is a key part of a successful operation. Group Network Development divides into three areas: Planning, Property and Finance. We evaluate and plan how the network should grow in the long term; we identify and procure new properties or sites for rental or new builds; and finally, we also have a field-based team who identify underperforming sites, work closely with retailers and develop solutions to bring them back to profitability.Search Careers
Group Aftersales and Customer Quality (GACQ) is a team of 1,500 colleagues, working together out of 6 UK locations, with 250 Trade Parts Specialists (TPS) and Paint & Body centres. The customer is at the heart of everything GACQ does – such as enabling customers to enjoy all our products and services, increasing loyalty and profit, and driving improvements right across the Group. The team is made up of five key departments – CRM Data and Insight, Customer Service Centre Operations, Parts, Product & Planning, Service & Technical, and Parts Operations which includes TPS and the Paint & Body network. GACQ is a team of experts, working with all five brands in a variety of ways, either leading or enabling the business to ensure we deliver the best possible customer experience and deliver sustainable, profitable growth.Search Careers
Group Commercial Services (GCS) is the engine that keeps our brands running, providing operational structure and strategic insights through its five departments. Day-to-day deliveries include training for our retailer network partners at our National Learning Centre in Milton Keynes, logistics for all vehicle deliveries, used vehicle remarketing and back-office support for sales to corporate customers. Using its central vantage point, GCS also provides market planning and economic insights and provides governance and structure for all major projects.Search Careers
Sales Operations are the driving force behind the new and used car sales in the UK for Volkswagen Group. Responsible for every aspect of the sales cycle, Sales Operations manage the cars from order to delivery and ensure that the retailer network deliver the desired customer experience in line with our ambition. Fast paced and highly energised the Sales Operation function has the closest working relationship with our franchise partners and are therefore closest to the end customer.Search Careers
It’s important to remember that our retail sites are not purely sales functions. They also offer customers servicing and repairs, so the relationship continues long after initial purchase. Each brand therefore has a Service & Parts Operation that interfaces directly with our retail network. It enables us to ensure that retailers are fully stocked and equipped to provide an outstanding service, as well as being able to provide parts at a manageable cost to the reseller. It’s an important part of our Aftersales commitment: the quality and speed of our Servicing is a vital long-term customer loyalty, so we work hard to make sure that our retailers have the training and support they need to meet brand standards.Search Careers
Each brand has its own Marketing function and there are constant opportunities to break new ground. There’s lots of connectivity with the global brand values, with a constant stream of product stories to deliver through a huge range of local marketing opportunities. Exploiting digital platforms and creating viral campaigns. Supporting new product launches with TV, press and ambient media. Maximising presence at high profile events such as Goodwood, festival of speed. It’s an exciting, inventive and multi-dimensional mix.Search Careers
This team works closely with Group Customer Quality, supplying quality data and insight to influence strategic decision-making. We also act as the brand interface with our Retail Network, managing issues such as Partner Certification, Corporate Identity, Composite and Financial Performance, Representation & Capacity Planning, Cost of Franchise and Performance Management. Finally, we support people development within our Network, helping teams to gain qualifications, access technical training and build their brand knowledge.Search Careers
The Planning & Supply team works closely with our retail network to ensure that we have everything in place to sell our cars quickly, effectively and at the right price. As a function, it means that we impact on and influence a number of different areas and help the business to answer some critical questions. Do we have the right finance in place to support our retailers? Are our propositions compelling enough and do we have the market intelligence to explore new channels? Do we have the right network contracts in place for each model, to ensure that the right vehicles get to the right dealers, to generate the best sales? By getting the Planning right, we can maximise output from our factories and give our Retailers the best opportunities to sell.Search Careers
Each brand has its own Press & PR department responsible for telling its stories to the media. The collective aim of a team is to raise awareness of a brand through editorial coverage in national, regional and online media and ensuring that in doing so, the brand is perceived in line with its core values. Activities in the departments are wide ranging; from providing a regular supply of loan vehicles for UK media outlets to test and write about, and from running multi-day ride and drive events for a new product launch, to being a spokesperson for the media regarding a customer issue.Search Careers
Whatever your ambitions and aspirations, we have the breadth of opportunity to help you meet your personal goals. It’s an important part of what makes us different. If you want to push the accelerator, we have development opportunities for people at every level. There are opportunities to learn; to acquire new skills and qualifications; to travel and enhance your knowledge by attending industry events and product launches. At the same time, if you want to develop your career without being away from home, we can offer that too.
My role as National Communications Manager is to develop the image of the ŠKODA brand internally and externally. I do this by leading the creation and execution of external advertising for ŠKODA UK through all media channels to retail and fleet customers.
Deciding to join in March 2014 was easy because Volkswagen Group clearly has a strong reputation for world famous brands. The potential to move around the Group between brands in the future is also attractive. I had also heard that the Group has a really great culture, which is very important to me. Plus I live close by in Northampton which is a comfortable commute.
I have settled into the ŠKODA team really quickly. In my first year I have delivered the launch campaign for Fabia winning What Car? Car of the Year award, given a presentation on the communications for our next big model launch to all our UK dealer principals at an event in Vienna and been asked to cover the Head of Marketing role for several months.
The best thing about working here is the great culture. There’s a true feeling of belonging at ŠKODA – you are being both challenged and rewarded every single day.
With so many opportunities available here, I hope to move on in due course to experience another part of the business, either within another brand or perhaps a Group role. I’m confident I will receive the necessary support and encouragement from management and colleagues so I can achieve my ambitions.
I am part of a team of five Area Fleet Managers for Volkswagen Commercial Vehicles responsible for delivering annual sales volume targets, while developing great relationships with existing customers and prospecting for new ones.
My association with Volkswagen began when I started working for Trade Parts Specialists (TPS) in Leicester as a Sales Development Manager in January 2011. During a TPS conference in 2012, I met with the Sales Team from Group Parts Operations, Milton Keynes.
I was contacted later that year about a role in the National Accounts Team as a Key Account Manager. I started the role in August 2012 and I learned a great deal about the wider business and how group parts contributed to our overall profit. The role also allowed me to develop my commercial acumen.
I moved to my current position after spending four years working for Group Parts Operations within our Trade Parts Specialists network. I knew I wanted to stay in a customer-facing role but was keen to move into a brand.
Shortly before applying for the role, I had a 1-2-1 careers advice session with Penny Burnett, Head of HR Operations, at our Field Force Conference. She helped me to identify my strengths and suggested I look into fleet roles.
In January 2015 I applied for the Area Fleet Manager's role in Volkswagen Commercial Vehicles. I passed the assessment centre and began the next chapter of my Volkswagen Group journey at the end of February.
The great thing about working here is the diversity of the business, which in turn means the variety of roles. The support is there to help you develop and grow. Whether that’s providing courses to help you progress, or pairing you with a mentor, if you’re willing to work hard, the rewards are obtainable. (Also, the cars are pretty amazing to drive!)
When I consider my next career move I have to take into account I enjoy working in the field, but equally wouldn’t rule out an internal role. I really believe career progression is important, but equally you need to commit to your current role.
I enjoy taking part in different working groups to help network across the business. I have also been given a mentor who has been exceptional at offering guidance and support.
I need to develop my knowledge further and have enrolled on some courses and training days. Nothing is handed to you on a plate – you must demonstrate commitment, energy and passion in all you do. The opportunity is there and Volkswagen Group will support you and offer you the tools to help you progress, but no-one is going to push you as hard as you can push yourself.
My role as a Tactical Planning Manager for SEAT can be broadly divided into three areas. One area is negotiating with the Factory to make sure we have sufficient tactical resources to meet our sales ambitions. A second area is determining the most efficient way to deploy those resources into the competitive market, maximising sales and profitability while supporting the wider brand objectives. Thirdly, I analyse and report on campaign performance to ensure we remain within our budgets while constantly adapting our approach to improve our results.
As Tactical Planning Manager you are responsible for one of, if not, the biggest budgets within the brand. With this comes great responsibility, but also great opportunity in terms of exposure at a senior level both nationally and internationally. Making and influencing decisions that directly affect the success of the brand is a hugely rewarding feeling.
I am relatively new to Volkswagen Group, having joined 18 months ago. I still have some things I want to achieve in my current role but will be ready for a new challenge in the not too distant future. The really good thing about the Group is that it embraces career progression and the size of the organisation means that there are lots of new career opportunities arising all the time.
I know it sounds a bit clichéd, but it’s the people that make this a great place to work. There is a can-do attitude inherent in everyone who works here, with everyone focused on improving the results for the company. It's hard work and at times there is pressure, but with the knowledge that everyone is pulling in the same direction, the results can be very rewarding.
Like many people who work here, I am ambitious and am keen to progress my career as far as I can. There are couple of areas of the business which I am considering for my next move and at some point it would be good to gain some experience in a different brand. Whatever my path, however, I am confident that the organisation will support me in my development.
I am National Used Car Manager for Volkswagen Passengers Cars, giving me responsibility for three areas; Retailer used car performance and our customer used car programme called Das WeltAuto, wholesale performance, and Residual Value management.
My job has brilliant variety. No two days are the same and it touches many different parts of the business. Also, we are constantly developing new concepts, so there is huge job satisfaction in seeing these rolled out and brought to life.
I started on the Volkswagen Group Graduate Programme in 2005, which included placements in Audi, Volkswagen Commercial Vehicles and ŠKODA, plus four months in Germany with Audi. After that I worked in tactical planning for Audi, which involved setting up finance campaigns, tactical programmes, bonus and target setting for new cars.
I then went into used cars for Audi as Used Car Development Manager, this involved taking responsibility for the used car field team and Audi’s used car programme. And finally my last role before my current position was an Audi Area Sales Manager. Being an Area Sales Manager is a brilliant role, and gives you a great insight into how the retail side, our Audi Centres, works. I’d recommend this role to everyone who really wants to get to grips with the business.
One of the best things about working for Volkswagen Group UK is the variety of roles that are available and the fact that there are five brands under one roof.
Moving from Audi to Volkswagen was like moving to a different company, but you have the benefit of knowing people and how the wider business works.
I am currently on Volkswagen Group’s Leadership Development Programme, so my aspiration is to become a Head of Department in the next five years. In all likelihood I’ll move into a different area of the business such as marketing, aftersales or network development in order to broaden my experience.
I started out in the Financial Services arm of the business, processing a lot of the new business admin. I progressed to compliance officer, the national audit team then on to product development and moved to my current role in July 2013.
There’s been plenty of challenging times, not least adapting to the different behaviours that you have to adjust to when working in different disciplines. I’ve tried to be open to change, willing to take risks and not be so rigid in my career ambitions. Building a strong network of people across the business has proved invaluable.
I joined Volkswagen Group UK after seeing an advert for the graduate scheme in The Sunday Times and was immediately immersed in the business.
It was very intense, said Kirsten. The graduate scheme had several elements such as working for a dealership and in numerous other departments. But the best was five months in the Volkswagen Group factory just outside Mexico City. It was a fantastic experience to see the industrial operation.
Then I joined ŠKODA marketing as a Product and Planning Manager. This was a wide-ranging job with lots of contact with the factory. Then I moved to ŠKODA Communications Manager. It was a small and dynamic team and I had a broad remit. I managed the ŠKODA display at the British Motor Show which was a big responsibility. I was also in charge of national advertising and sponsorship. Following that I joined Audi as Centre Marketing Manager, taking responsibility for aftersales and used cars marketing and local marketing, leading a team of three.
From there I moved to Volkswagen Passenger Cars, first as the Marketing Communications Manager (Large Cars) and then as National Communications Manager, responsible for all communications for the brand. And in March 2014 I moved to my current role in Volkswagen Commercial Vehicles.
It’s a very exciting time for the brand because this year we are launching two new models.
My managers trust me to do my job and to do it well, they have always been very supportive.
You don’t have to move from department to department, it’s okay to be a specialist. If you work hard and do a good job you will get the reward for it.
I have never felt at a disadvantage for being a mum and not always being able to work late. My managers have always supported me – it’s part of the Group way of doing things.